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At Sad Biscuit Studio, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices can be asked here.

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Who are we?

Sad Biscuit Studio is an online store providing artwork, printwork and apparel. The registered address is Groendreef 13, 9000 Gent.

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How do we collect information from you?

We obtain information about you when you subscribe to our website. When filling in the form list, you consent to providing us with your personal information. This information is stored in Mailchimp, an online mailing platform.

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What type of information is collected from you?

The personal information we collect include your name, address, email address, and information regarding what pages are accessed and when. If you purchase a product online, your card information is not held by us.

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How is your information used?

We may use your information to:

  • process a purchase that you have made;
  • carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • activities, promotions of our associated companies goods and services;

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

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Who has access to your information?

The only people who have access to your personal information are Loulou João herself and her communications officer. We will not sell or rent your information to third parties. Nor will we share your information with third parties for marketing purposes.

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Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email or customized online advertising unless you have given your prior consent via the subscription form.

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How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us here.

You have the right to ask for a copy of the information Sad Biscuit Studio hold about you.

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We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.

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Use of ‘cookies’

Like many other websites, Loulou João uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow the website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

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Review of this Policy

We keep this policy under regular review. This Policy was last updated in May 2018.